Essex and Suffolk Water’s charges set to increase

Essex & Suffolk Water’s average bill for water services will increase by about 4p a week as its multimillion-pound investment programme continues over the next five years.

Customers will on average pay about 63p per day for their drinking water services as the water company continues to work to maintain and improve drinking water quality and to deliver top customer service to its 1.8 million customers.

It will invest an average of £50 million on essential improvements each year from 2015 to 2020 – a total of £250 million over the five year period.

Against a backdrop of tough economic times the water company’s extensive investment programme not only brings major improvements for customers it also supports hundreds of jobs and a significant number of local contractor companies are engaged to help deliver the improvements.

Essex & Suffolk Water has completed its £150 million investment in the Abberton Reservoir Scheme, which not only secures water supplies to 1.5 million people in Essex for many years into the future, but also expands and enhances this internationally important wetland to benefit habitat and wildlife biodiversity.

Filling of the enlarged reservoir, near Colchester, to hold an additional 15 billion litres of water is now underway.

The water company is also investing in major improvements to maintain and improve the reliability and quality of drinking water delivered through its network of 8,600km of water pipes.

Central to this is the replacement of more than 300km of old iron water mains, some of which are more than 80 years old and are not as reliable as they once were. The essential upgrade will directly improve supplies for around 50,000 homes and businesses.

Heidi Mottram, Essex & Suffolk Water’s Chief Executive Officer said: “Although appreciating that any increase in charges will not be welcomed our household customers will still pay an average of 63p per day for their drinking water services which represents great value for money.

“We are very aware that some people have difficulty managing the family budget and the affordability of our services is always a concern. We offer many ways to assist people through our SupportPLUS scheme and would urge any customers who think they may experience difficulty to get in touch with us as soon as possible.”

Customers who are facing difficulty in paying their bills can find more information at www.eswater.co.uk/your-home/your-account/Difficulty-paying.aspx and by visiting www.stepchange.org

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